Transcription is one of the most popular and effective means of documentation. Let us look at the 4 major aspects that organizations look while choosing a transcription service provider.
1. Transcription Quality
Quality of transcripts is the most important factor that organizations look while hiring transcription service providers. Transcripts are the major reference source for relevant information, so it is really important to have error-free transcripts. Many of the transcription service providers use automated tools to convert voice to text, and these automatic transcription tools are likely to make mistakes. So, it is important to have experienced editors to manually proof read auto-generated transcripts to make it error-free before the transcripts are delivered to the end users.
2. Quick Turnaround Time
Another aspect that customers would look at is how quick the transcripts are made available to them. There are times when a transcript would be of no use if it is not provided at a stipulated time. So, clients prefer service providers who can turnaround the transcripts quickly without compromising on the quality of transcripts.
Affordability is a very important factor that companies would look for while hiring transcription services. All the companies would like to make sure that there are no hidden fees involved other than the pricing that is agreed upon by both the parties. Transcripts are charged either based on the duration of transcribed audio or per the total words transcribed.
There is some degree of confidentially that transcription companies need to maintain. Normally, transcription service providers sign a confidentiality agreement before taking up an assignment. No matter what field or industry you work in, confidentiality is always required. Reputable transcription companies adhere to strict code of ethics including confidentiality and respecting the privacy of others. So, organizations prefer to hire transcription companies with high set of values and reputation.